I joined Jackpotjoy 17 days ago with £50 and got a £50 bonus. I only play roulette and since this does not count towards qualifying your bonus, asked for the bonus to be removed. I was told it could not be removed manually but would be automatically removed after 14 days and that playing roulette until then would be OK.
After 14 days, my bonus was still there so I mailed customer support who told me that it would be removed at midnight. The next day it was still there and I was unable to withdraw anything. I mailed them again and was told they could not manually remove the bonus but assured me it would disappear at midnight. The next day it was still there and I cannot withdraw anything!
This happened once more and I am still waiting for a resolution. in the meantime, despite being promised that I could withdraw after 14 days, I cannot claim my winnings or even my original £50 deposit. Basically, they've taken my money and unless I wager £400 on qualifying games, I can't get it back!
Every other casino I've used has either allowed withdrawals minus the bonus or removed the bonus since roulette does not quality. Jackpotjoy seems to be the exception.